Job DescriptionLocation : Bangalore
NJob Type: Full-time
NExperience: 1 - 2.5 yrs
NResponsibilities
n● Answering calls and mails to guide customers about Livspace design services and
Nproducts for end-to-end home design projects as per the SLA and TAT. ● Assisting
Ncustomers while they shoponline;
guiding them on the best design products for their
Nhomes.
n
n
Inbound & outbound expereince required. N
Keeping records of customer interactions and different transactions, recording N

ndetails of complaints, comments, and inquiries.
N● Follow up with stakeholders to ensure that appropriate action has been taken on
Ncustomer requests and complaints
N● Escalate unresolved customer requests, pass on grievances to higher departments
Nfor further investigationand clarification
N
n
Make reminder calls to clients, send follow-up emails, and schedule appointments N




Feedback calls to customers N
Perform other duties asassigned N

nKey Requirements
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n
Outstanding written andverbal communication skills N
Good listener with active problem solving skills N
Valuable interpersonal and analytical skills N
Quick learner and open to learning current channels or processes N
Flexible with work timings/ schedule and availability. N
Knowledge of social media platforms N
E-commerce experience is a bonus N
Freshers are more than welcome N
Multitasker with flexibility to work in different work roles. N
Basic knowledge about home interior design and products would be an added N

nadvantage.
n● Prior experience of working with CRM tools such as Freshdesk would be an added
Nadvantage.

📌 Hiring: Customer Support Executive Bengaluru
🏢 LivSpace
📍 Bengaluru