We are looking for a highly driven Customer Support Executive who can independently own customer interactions from first contact through final resolution.
This is a hands-on role for someone who enjoys solving problems, taking accountability, and ensuring that every customer receives a seamless and positive experience. You will be expected to manage queries, complaints, escalations, and complex cases end-to-end while coordinating with internal teams to drive timely resolutions.

We operate in a fast-paced, technology and AI-focused startup environment , so we are looking for someone who is adaptable, proactive, comfortable with new tools, and constantly looking for smarter ways to improve the customer experience.

What You'll Do
- Take end-to-end ownership of customer queries, complaints, and escalations across chat, email, social media, and other support channels.
- Own customer cases from the first interaction until complete resolution, ensuring timely follow-ups and clear communication throughout.
- Deliver an exceptional customer experience with a solid focus on CSAT,



first-contact resolution, response time, and resolution time .
- Independently investigate customer issues, identify the root cause, and determine the best possible resolution.
- Handle difficult or sensitive customer situations with empathy, professionalism, and sound judgment.
- Proactively coordinate with Billing, Technology, Operations, other internal teams to resolve customer concerns.
- Identify recurring customer pain points and escalate systemic issues before they impact more customers.
- Maintain high standards of communication quality, accuracy, tone, and professionalism across all interactions.
- Work comfortably with CRM platforms, ticketing systems, dashboards, automation tools, and AI-enabled customer support technologies .
- Take ownership beyond assigned tickets whenever required to ensure the customer receives the right outcome.

What We're Looking For
- Bachelor's degree or equiv

📌 Customer Support Executive (Gurugram)
🏢 Cityfurnish
📍 Gurugram