Job DescriptionJob Title: Specialist - TSC
NLocation: Bangalore
NExperience: 1 to 5 years in Global Service Desk
NRole Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
NKey Responsibilities:
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Handle inbound/outbound calls, chat, and email queries with professionalism and empathy. N
Understand and resolve customer issues within defined SLAs. N
Escalate complex issuesto senior specialists/team leads when needed. N
Document interactions accurately in the CRM system. N
Meet KPIs: first contact resolution, response time, quality score, and CSAT. N
Adhere to shift schedules, especially during US business hours (night shift). N
📌 Global Service Desk/ Technical Support Karnataka
🏢 7-Eleven Global Solution Center – India
📍 Karnataka
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