About CustomerInsights.AI
CustomerInsights.AI is a global analytics and AI-driven company founded in 2018, focused on enabling better commercial decision-making for Life Sciences organizations. Our product ecosystem, including ciPARTHENON and ciATHENA, leverages Analytics Automation, Artificial Intelligence, and Machine Learning to deliver faster, actionable insights to key stakeholders. With teams across North America and India, we partner with organizations ranging from startups to large enterprises.

Position Overview
The AI Engineer will design, build, and deploy AI-enabled solutions that power customer and commercial insights, with a robust focus on automation, scalability, and production-grade AI engineering across analytics workflows.

Key Responsibilities:
- Overall, Team Leadership
- Provide leadership and direction to a team of Junior Data Scientists, Data Engineers, and AI Developers
- Oversee all aspects of the team's work including Dynamic LeadGen (DLG) Operations:



DLG is an AI/ML-powered solution that transforms healthcare provider targeting in rare and specialty diseases by using predictive modeling, algorithmic triggers, and omnichannel activation to identify and engage practices and physicians often missed by traditional approaches., Analytics Services, AI Solution & Application Development, and Data Management & Operations
- Ensure quality and timely delivery of all team outputs
- Serve as the primary point of contact between the team and the client
- Manage team performance, development, and growth

Technical Skills & Experience :
- Machine Learning & AI: Supervised/Unsupervised Learning, NLP, Deep Learning, Time Series & Predictive Modeling, Explainable AI (XAI)
- Generative AI & Agentic AI: Hands-on experience on working with LLMs (GPT, Claude, Gemini) Azure OpenAI, Fine-Tuning LLMs, Prompt Engineering, RAG (Retrieval-Augmented Generation), Agentic AI Frameworks (LangGraph, LangChain, CrewAI, AutoGen, Semantic Kernel), AI Agents & Multi-Agent Sy

📌 AI Manager (India)
🏢 CustomerInsights.AI
📍 India