Job Description

Responsibilities

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· ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.

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· Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.

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· Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).

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· Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions

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· Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting, development & Integration.

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· Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.

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· Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.

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· Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.

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· Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.

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· Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.

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· Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

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Qualifications

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· Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in ServiceNow Development for any 2 modules except ITSM).

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· In-depth knowledge of ITIL processes and best practices for IT Service Management.

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Developed and ran ATF test cases to verify functionality and ensure overall system stability.

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· Strong analytical and problem-solving skills to design effective ServiceNow solutions.

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· Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

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· Excellent organizational and time management skills to handle multiple projects simultaneously.

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· ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.

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· Understanding of Agile development methodologies is a plus.

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Morningstar is an equal chance employer!

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📌 Senior ServiceNow Developer- Vashi Navi Mumbai
🏢 Morningstar
📍 Mumbai