We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website

ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.
Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.

Proper inventory levels at the backend are maintained and nothing is showing out of stock.

Ensuring the visual aesthetics online are aligned.

Always working on making the website more content right and engaging.

Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.

Analysis on sales, margins, discounts, and inventory related analysis.





Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.

Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.

Data driven who can create reports for queries addressed v/s converted in qty & value.
approach, leveraging also on CRM & Digital tools

Solid customer service mindset

· Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.

· Understanding of commercial awareness. Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting.

· 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment.

· Luxury fashion acumen and knowledge of the desires, needs and

📌 Customer Relationship Executive (Gurugram)
🏢 Outhouse jewellery
📍 Gurugram