Job DescriptionJob Description
NThe ideal candidate will be a seasoned software engineer who is productive, accurate and has a friendly approach to deliver support services to our Software clients.
NSalary –Salary should notbe a constrain for a good resource
NIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
NFunctional Area – Customer Success
NRole – Executive – Software Support
NEmployment Type - Permanent Job, Full Time
NWork location – Ahmedabad[Prahaladnagar]
NClient Visit – Occasionally
NShift – Regular Day Shift
NJob Role
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Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support. N
tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue. N
Analyze and debug issuethat has been reported by customer N
Identification and escalation of issues to appropriate team for urgent attention. N
Responsible for database support,



troubleshooting the problems by writing SQL queries, deploy recent patches on UAT and production server at IIS server N
Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades. N
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. N
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. N
Escalate unresolved queries to respective departments for accurate redressal. N

nRequirements
nRequired Skills
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Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. N
4+ Years experience in Software - Customer Success / Support Domain. N
Robust analytical and problem solving skills within SLA

📌 Hiring: Application Support Engineer Ahmedabad
🏢 Spectra Technovision India
📍 Ahmedabad