Job description AGM / DGM Operations Location: Coimbatore (Must be HQ at Coimbatore) Language: Hindi is mandatory Experience: Relevant senior-level operations experience in the parcel/logistics industry Job Summary We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities, with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability. Key Responsibilities Operations Management - Manage end-to-end parcel/logistics operations across assigned locations. - Drive operational performance, productivity, service quality and cost efficiency. - Ensure smooth functioning of hubs, branches, delivery operations and associated facilities. - Monitor daily operational KPIs and take corrective actions to achieve targets. - Ensure timely pickup, processing, movement and delivery of shipments. Pan-India / Multi-City Operations - Must have experience managing operations across Pan-India or major Indian cities. - Coordinate with regional/zonal teams and central operations. - Standardize processes and best practices across multiple locations. - Manage operational challenges involving high shipment volumes and multiple stakeholders. Team & People Management - Lead large teams of operations, hub and delivery personnel. - Build a performance-driven culture and improve employee productivity. - Manage manpower planning, recruitment, training and performance evaluation. - Develop second-line leadership and operational talent.



Business & Cost Management - Drive operational profitability through effective manpower, route and resource utilization. - Control operating costs without compromising customer service. - Monitor productivity, capacity utilization and other critical operational metrics. - Support business growth through scalable and efficient operating processes. Customer Service & Quality - Ensure adherence to defined service-level agreements and delivery timelines. - Monitor customer complaints, escalations and service failures. - Identify root causes and implement sustainable corrective actions. - Improve customer experience and operational service quality. Compliance & Process Excellence - Ensure compliance with company policies, SOPs and statutory requirements. - Strengthen operational controls and minimize losses, damages and shipment exceptions. - Drive continuous improvement and process optimization initiatives. Candidate Profile - Graduate/Postgraduate with strong operations experience. - Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries. - Proven experience in Pan-India operations or operations across major cities is mandatory. - Strong leadership experience managing large and geographically distributed teams. - Excellent understanding of hub, sortation, transportation and last-mile operations. - Robust analytical, problem-solving and decision-making skills. - Hindi language proficiency is mandatory. - Willingness to travel extensively as required. Industry: Leading Parcel / Courier / Logistics Company Mandatory: Hindi + Pan-India/Major City Operations Experience If your expeience suits our JD, Pl share your updated resume to (phone hidden)

📌 AGM / DGM Operations-Coimbatore
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Coimbatore