Job Description

We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a energetic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite. Key Responsibilities - Candidate must be reachable 24x7 for any help. - Experience in giving training / onboarding new hires, - Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts. - Oversee Quality Assurance, Training, and Performance Management - Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.) - Conduct interviews, lead onboarding, and manage employee reviews - Organize and lead weekly client calls; provide clear,



data-driven updates - Proactively manage escalations and implement corrective actions - Identify areas for process improvement and innovation ✅ What We’re Looking For - Proven experience managing customer service or call center teams. - Solid people management and multitasking abilities - Advanced Excel skills – confident with formulas, analysis, and dashboards - Excellent verbal and written communication skills - Experience with multilingual teams and international client communication - Knowledge of CRM systems, workforce tools, and customer support software is a plus Why Join Us? - Work with a diverse, global team - Lead high-impact international projects - Pure work from office - no work from home ever - Great exposure to clients across multiple geographies - Room for growth, ownership, and innovation Apply now if you’re ready to lead with confidence, drive change, and make an international impact. Salary- 5.50LPA - 6LPA Address: LiveSalesman D-27, Sector-3, NOIDA, Uttar Pradesh, India 2 minutes' walk from Noida Sector-16 Metro Station Aishwarya - Global Talent Recruiter & HR Direct: +91 98189 44655, 98187 24655

📌 Team Lead (Noida)
🏢 Livesalesman
📍 Noida