Roles and Responsibilities:

- Experience working on Product/Application support area with rotational shift experience

- Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)

- Excellent communication skills and the ability to engage and influence stakeholders at all levels.

- Strong analytics and problem-solving Strong problem-solving skills

Required Knowledge and Skills:

- Solid technical background and experience

- Possesses fine-tuned analytical skills and/or programming experience

- Robust PC-based troubleshooting skills

- Possesses solid written and verbal skills

- Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server

- Good verse with scripting, automation and AI.

- Understanding of ITIL framework such as Incident Management,



Problem Management and Change Management process

- Must be comfortable working across global time zones.

Preferred Skills:

- Working knowledge of software development processes and methodologies Req

- Knowledge of the clinical trial / pharmaceutical domain Pref

- Powerful work ethic with a focus on customer satisfaction Intermediate

- Strong customer facing and presentation skills Intermediate

- Process documentation skills Intermediate

- Validation documentation and execution skills

- Technical troubleshooting and documentation skills Intermediate

Educational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Senior Production Support Engineer (Kochi)
🏢 Iqvia
📍 Kochi