Job DescriptionSkill Set: Deskside Support Technician Level 1
NContract: B2B/Freelance
NLanguage: English
NDays per week: 5 days per week (24x7 Support if required)
NLocation: Noida, India
NRoll Type: FTE
NKey Responsibilities:
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Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues. N
Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs. N
Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations. N
Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications. N
Assisted users with password resets, account unlocks, and basic Active Directory user account administration. N
Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices. N
Logged, updated, tracked,



and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required. N
Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures. N
Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting. N
Maintained accurate asset inventory records and updated technical documentation for incidents and service requests. N
Ensured compliance withIT security policies, antivirus updates, and standard desktop support procedures. N
Delivered courteous andprofessional customer support while providing timely updates and following up to ensure ticket closure. N
Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT workplace. N

📌 Deskside Support Technician Faridabad
🏢 Sharp Brains Solutions
📍 Faridabad