Job DescriptionKey responsibilities
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Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter. N
Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local settings and collaborating closely with customers to identify root cause and provide effective solutions. N
Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently. N
Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc. N
Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings. N
Working Hours Flexibility: Be prepared to work in shifts or on-call availability (over the weekends)



to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. N

nRequirements
nSkills & Qualifications
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Bachelor's degreein Computer Science, Information Technology, or a related field. N
8+ years in Technical Product Support, a similar role, or a background in software development. N
Solid application programming experience, proficient in Java, Python, or JavaScript languages. N
Knowledge of software packaging and distribution concepts and tools. N
Excellent problem-solving and troubleshooting skills. N
An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike. N
Ability to work independently and as part of a team. N
Willingness to work versatile shifts to support customers in different time zones. N

nPreferred Skills &Certifications;
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Profession

📌 Senior Technical Support Engineer Shahpura (India)
🏢 Bot Consulting
📍 India