Job DescriptionJob Title: Client Relationship Advisor
NJob Location: Ahmedabad, Gujarat, India,
NWorking hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
NRole Overview
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To be responsible for maintaining and delivering the highest possible level of customer service, always delivering above and beyond their expectations. N
To ensure that, where possible, all customer enquiries (non-technical) and complaints are resolved to the customer's satisfaction. N
To act as the 'voice ofthe customer' within Client, providing valuable customer insight to the business to drive continual service improvement. N
To demonstrate the Client's core values of Personal Responsibility in Delivering Excellence. N

nKey Responsibilities
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Manage customer queries, complaints, SLA credits, billing enquiries, and service-related issues. N
Take ownership of customer complaints and cases through to resolution, ensuring timely communication, accurate case management, and skilled outcomes. N
Deliver empathetic,



high-quality customer experiences that support customer satisfaction, retention, and advocacy. N
Analyse customer feedback and complaint trends to identify root causes and drive continuous improvement initiatives. N
Act as the voice of thecustomer, helping colleagues and stakeholders better understand the customer journey and its impact. N
Work collaboratively with other teams to support solid, long-term customer relationships. N
Handle customer interactions across phone, email, and written channels, aiming for first-contact resolution wherever possible. N
Proactively identify recurring issues, risks, and trends, escalating where appropriate. N
Maintain accurate records and reporting within Salesforce and CRM systems in line with internal processes and governance. N
Balance empathy with commercial awareness to deliver fair outcomes for both the customer and the business. N

nRequired Skills & Experience


📌 Hiring: Client Relationship Advisor Ahmedabad
🏢 iConsultera
📍 Ahmedabad