Job DescriptionRole: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination
NExperience: 1–4 years
NLocation: Mumbai – Bandra / Goregaon preferred
NWork Pattern: 50% Office / 50% Field
NTravel: Required
NReports to: Assistant/Deputy Manager / Senior Management
NRole Purpose
nSupport customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.
NKey Responsibilities
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Handle customer enquiries, complaints and resolutions. N
Maintain customer-service records and escalate issues. N
Draft customer, vendor and supplier correspondence. N
Prepare internal updates and reports. N
Maintain operational trackers and deadlines. N
Coordinate with India-based and international stakeholders. N
Obtain quotations and compare proposals. N
Track samples, specifications, approvals, orders and deliveries. N
Follow up on delays andescalate quality, pricing or delivery issues. N




Visit vendors and suppliers when required. N

nEssential Skills
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Excellent spoken and written English. N
Solid professional email-writing and customer-service skills. N
Excellent coordination and follow-up. N
Excel / Google Sheets knowledge. N
Attention to detail andtelephone etiquette. N
Vendor communication and problem-solving skills. N
Ability to multitask, work under pressure and travel as required. N

nPreferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.
NWork Style
nCandidates should be:
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Proactive, organised and ownership-driven. N
Robust communicators with excellent follow-up. N
Comfortable with changing priorities and cross-functional work. N
Qualified, reliable and detail-oriented. N
Willing to take responsibility beyond a narrow job description. N

📌 Senior Executive Alibag
🏢 HR Yaar
📍 Alibag