? We’re Hiring: CRM Executive – Real Estate
? Location: Diplomats Group Head Office, Gurugram
? Employment Type: Full-time
?️ Projects: Ongoing Real Estate Developments

Diplomats Group is looking for a professional and customer-focused CRM Executive to manage customer relationships and post-sales coordination for its ongoing real estate projects.
The ideal candidate should have excellent communication and organisational skills and be comfortable coordinating with customers, internal departments, banks and project-site teams.

Key Roles & Responsibilities
• Serve as the primary point of contact for customers after booking and throughout the customer lifecycle.
• Welcome new customers and explain payment schedules, documentation requirements, construction-linked plans and key project processes.
• Maintain accurate customer, unit, booking, payment and communication records in the CRM system.
• Prepare and issue welcome letters, payment reminders, demand letters, receipts, account statements and other customer correspondence.




• Follow up with customers for instalments and outstanding payments while maintaining professional relationships.
• Coordinate with the accounts team to reconcile customer payments, resolve payment discrepancies and update customer ledgers.
• Assist customers with home-loan documentation and coordinate with banks and financial institutions when required.
• Collect, verify and maintain booking forms, KYC documents, agreements and other customer records.
• Coordinate agreements, allotment documentation, registration and related formalities with the sales, accounts and legal teams.
• Provide customers with approved updates on construction progress, payment milestones, possession schedules and project developments.
• Respond promptly to customer enquiries received through calls, emails, messages and in-person meetings.
• Record customer requests, complaints and service issues, coordinate with the concerned department and follow through until clo

📌 Customer Relationship Management Executive (Gurugram)
🏢 Diplomats Group India
📍 Gurugram