HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and skilled learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The Sales Support Representative (SSR) delivers prompt transactional support to Account Executives (AE) and Area Sales Directors (ASD) by preparing quotes, cost proposals, pilot orders, drop shipments, and implementations via a CRM system. The SSR handles transactional tasks so AEs and ASDs can concentrate on selling and building relationships, driving revenue and customer satisfaction.

Key Responsibilities

Cost Proposals/Quotes
Create and assist with cost proposals and quotes using the Salesforce (CRM) within the established service level agreement (SLA)



timeframe.
Ensure pricing accuracy and compliance with approval workflows with each quote.
Generate standard and customized quote documents for customers.
Implementation/Gratis, Sample Orders, and Pilots
Process, monitor, and track implementation/gratis requests based on established guidelines by product, Line of Business (LoB), or unique conditions.
Submit and track sample orders. Provide detailed information for custom shipments and labeling.
Execute pilot orders following the established guidelines and directions from the HMH Pilot team.
Sales Operations
Handle inbound requests for quotes, samples, implementation/gratis, etc., from AE and ASD teams.
Research product availability, pricing, and tracking information.
Escalate issues to management when necessary.
Systems & Tools
Develop and maintain working knowledge of Salesforce, SAP, Sales Hub, and Customer Care platforms.
Perform d

📌 Sales Support Rep (India)
🏢 HMH Tech India
📍 India