Production Support Engineer (Java, Microservices & DevOps)
Location : Bengaluru (Remote Some time will have to attend office )
Contract 2 hire

Experience
6–12 Years
Job Summary
We are seeking an experienced Production Support Engineer with a robust background in Java applications, Microservices, and DevOps practices. The ideal candidate should have started their career in Java development and evolved into application support, production operations, and platform reliability roles.
This position will be responsible for ensuring the stability, availability, performance, and continuous improvement of business-critical applications running in production environments.
Key Responsibilities
Provide L2/L3 production support for Java and Microservices-based applications.
Monitor application health, performance, and availability.
Investigate, troubleshoot, and resolve production incidents within SLA timelines.
Perform root cause analysis (RCA) and implement preventive measures.
Support application deployments and release activities.




Work closely with development teams to resolve application defects and performance issues.
Manage incident, problem, and change management activities.
Support CI/CD pipelines and deployment processes.
Monitor logs, alerts, and system metrics to proactively identify issues.
Participate in on-call support and production escalation activities.
Required Skills
Production Support
Strong experience in Application Production Support (L2/L3).
Incident Management, Problem Management, and Change Management.
Root Cause Analysis (RCA).
ServiceNow or equivalent ticketing tools.
SLA and KPI management.
Java & Microservices
Strong understanding of Java applications.
Experience supporting Spring Boot and Microservices environments.
Understanding of REST APIs and application integrations.
Ability to analyze application logs and troubleshoot code-related issues.
DevOps & Deployment
Experience with Jenkins, Git, Azure DevOps, or similar tools.
Knowledge of CI/CD pro

📌 Production Support Engineer (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru