Key Responsibilities

• Programme ownership: Own end-to-end delivery accountability for managed technology
engagements — spanning planning, execution, release management, and post-go-live
support — with transparent SLA and milestone commitments to the client.
• Client relationship management: Serve as the primary delivery point of contact for client
stakeholders; run steering reviews, present progress and risk registers, and proactively
address issues before they escalate.
• Team leadership: Lead, motivate, and develop cross-functional pods comprising software
engineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocity
while managing attrition and bench gaps.
• Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and release
ceremonies across one or more scrum teams; coach scrum masters and enforce agile
hygiene without being dogmatic about process.
• Technical oversight: Partner with tech leads on architecture decisions, code quality
standards, and technical debt management; review delivery estimates and call out scope or




timeline risks grounded in engineering reality.
• SDLC and AIDLC governance: Apply a working command of software development
lifecycle (SDLC) disciplines — requirements, design, build, test, release, and maintenance
— and their AI-augmented equivalents (AIDLC), including model development pipelines,
data validation gates, and responsible-AI checkpoints; ensure the team's operating rhythm
and tooling reflect the right lifecycle model for each workstream.
• Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity, defect
density, release frequency, client CSAT — and use data to drive continuous improvement.
• Risk and dependency management: Maintain an active risk and issue log; own the
escalation path for blockers that cross team or client boundaries; coordinate with
infrastructure, security, and third-party vendors as needed.
• Resource and capacity planning: Work with recr

📌 Delivery Head (Mumbai)
🏢 Netscribes
📍 Mumbai