We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our agile team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.
Key Responsibilities
Periodic Refresh Management: Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.
Complex Case Management: Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.
Team Mentorship and Training: Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.
Process Improvement:



Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.
Client Management: Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.
Quality Assurance and Escalation Management: Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency.
Support Team Leadership: Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.
Qualifications and Skills
Experience: Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.
KYC/AML Knowledge: In-depth knowledge of KYC/AML regulations and requirements acros

📌 KYC Senior Analyst (Mumbai)
🏢 Citi
📍 Mumbai