Lead the team being responsible for SCM commercial. Ownership of SCM business and enhance customer satisfaction by providing resolution on operational issues.
Experience:
Minimum 10 years of overall professional experience.
Minimum 2 years of relevant experience in a leadership/managerial role.
Preference will be given to candidates with experience in Supply Chain Management (SCM), Logistics, Transportation, or related operations.

Key Responsibilities:
Coaching and development:
• Challenges and supports direct reports in developing and implementing Customer service Strategy and adhering to global standards.

Performance:
Own and maintain the customers shipping and logistic needs E2E. build relationship and enhance business for the organization.
Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible.
Continuously driver to reduce waste in the processes, by analyzing (speaking with) data and recommending improvements to relevant parties.




Deliver improvements to key processes to improve productivity and service levels to get on time delivery and pro-active notification to the customer
To manage team’s performance against KPIs and take corrective action where necessary
To contribute to team’s optimal performance
To contribute to continuous improvement of processes within scope of responsibility
Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers
Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Build solid and collaborative relationships with customers and confidence in SCM product
Capture and be Voice of Customer frequently and provide feedback to the team to improve SCM performance and customer experience
Share best practices and knowledge
Develop, engage and motive team people
Accountability
On time delivery

📌 Lead Logistics WESFARMER OPS Team Leader 1 (Pune)
🏢 A.P. Moller - Maersk
📍 Pune