Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Key Responsibilities
Digital Workplace Service Leadership
Own end-to-end Digital Workplace Services delivery for a global enterprise workplace supporting approximately 80,000 users across 29 countries.
Lead strategy, governance, delivery excellence and continuous improvement across all workplace service towers.
Ensure consistent service delivery aligned to business objectives, contractual commitments and customer expectations.
Act as the executive escalation point for workplace services and critical incidents.
Global Service Desk & End User Support




Lead global Remote Service Desk operations.
Drive improvements in First Contact Resolution (FCR), Mean Time to Resolution (MTTR), Service Level Achievement and Customer Satisfaction (CSAT).
Establish service standards and operational discipline across regional delivery teams.
Drive multilingual, customer-centric support models for a geographically distributed workforce.
Deskside & Field Support Services
Manage global deskside support operations.
Standardise delivery processes and workplace support experiences across regions.
Ensure effective onsite support governance, workforce planning and operational efficiency.
Endpoint & Workplace Engineering
Provide leadership across:
Endpoint Management
Device Lifecycle Management
Endpoint Security & Compliance
Software Distribution
Patch Management
Modern Workplace Technologies
Digital Employee Experience platforms
Drive adoption of predictive and p

📌 Digitial Workplace Service Domain Lead (Noida)
🏢 Kyndryl
📍 Noida