Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Analyst, Customer Relationship Management- Services
Job ID: 36906
Job Level: PT2 Core
Job Location: Gurugram / Bangalore
Function:Colt CEO Office (CEO)
Employment Type: Fixed Term Employee (6 Months)
Working pattern: HybridWhy we need this role
Supports Sales, CRM and SCM on operational requests to deliver a qualified level of service to customers, handling customers request and complaints as well as providing general administrative support to Sales and Customer Success teams within agreed KPIs.What you will do
The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaintsWhat we're looking for
Typical tasks and responsibilities will include:
• Providing general administrative support to Sales and Customer Success teams within agreed KPIs
• Delivering a high standard of service to customers by efficiently handling and resolving their requests and complaints to ensure customer satisfaction
• End to End ownership of resolving the tickets following standards and ensuring customer satisfaction
• Managing effective communication and providing proactive timely updates to internal and external customers on the progress of the tickets
• Responsible for the integrity of data within recording system and provide high quality resolution for customer queries following Colt’s standard processeWhat we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.