The Supplier Manager is a key role responsible for the strategic and governance-level management of external managed service providers. The role ensures that providers deliver services in alignment with contractual commitments, quality and within the agreed costs. Ensuring that suppliers adhere to the IT governance structures agreed is also a key responsibility. The Supplier Manager will act as the primary point of contact and accountability for provider performance, escalations, cross-provider coordination at governance level, and continual supplier improvement initiatives.
Key Responsibilities
Govern overall performance of assigned service providers, ensuring SLA/KPI and contractual compliance.
Lead and manage supplier-related escalations, including SLA breaches, major incidents, and systemic performance issues
Maintain effective working relationships with suppliers , addressing behavioral, collaboration and performance issues impacting service delivery
Act as first point of escalation for performance or operational issues
Conduct performance reviews,
compare outcomes against contractual obligations, and ensure implementation of corrective actions and improvement initiatives and provide periodic reporting to Senior Management
Participate in and contribute to SIAM (Service Integration and Management) strategic, tactical, and operational governance boards.
Oversee onboarding and offboarding of suppliers, ensuring alignment with governance, service readiness, and contractual frameworks.
Identify and escalate strategic risks and systemic cross-provider issues, ensuring alignment with enterprise architecture, risk, and compliance requirements.
Support commercial and contractual discussions in partnership with Indirect Procurement (without owning contracts).
Support financial transparency by validating provider service consumption and contribution to billing accuracy reviews
Ensure that provider scorecards, reporting, and KPIs are delivered to the re
📌 Supplier Manager (Chennai)
🏢 Knorr-Bremse
📍 Chennai
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