Job Description
We are seeking a skilled Business Systems Administrator ,Chennai having 8+ yrs of experience.

About Us
CodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions.

Must-Have Skills
8+ years of experience in IT / Business Systems
5+ years of hands-on experience with Customer Support Platforms
Hands-on experience with at least one of:
Freshdesk
Zendesk
Salesforce Service Cloud
ServiceNow
Solid understanding of Customer Support processes, including:
Ticketing
SLA management
Ticket routing
Queues
Omnichannel support
Strong experience with REST APIs, Webhooks, Middleware and system integrations
Experience with Workflow Automation and Low-code platforms
Ability to translate business requirements into scalable support-system solutions

Key Responsibilities
Design,



configure and enhance customer support platforms based on business requirements.
Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.
Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.
Automate repetitive support processes using workflow automation and low-code capabilities.
Gather requirements from business and customer support stakeholders and translate them into functional solutions.
Analyze existing workflows and identify opportunities for process improvement and automation.
Support platform configuration, testing, deployment and ongoing enhancements.
Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.
Maintain system documentation, process flows and integration specifications.
Ensure solutions align with business needs, scalability, security and operational re

📌 Business Systems Administrator (Chennai)
🏢 CodeVyasa
📍 Chennai