I am looking for Senior Executive- Bill of Lading Specialist Caller.
Company name- ZIM Integrated Shipping Services
Working Days- 5 days of Week
Working Timing- 9 AM to 5.30 PM (Flexi Hours)
Role & responsibilities The candidate will be responsible:
1. Convince the currents set of ZIM customers to move from Manual mod to electronic mode of Bill of Lading, by having a thorough knowledge of end-to-end Bill of Lading documentation processes;
2. Coordinate with customers and move them to digital platform of Bill of lading; Promote a positive customer experience throughout the E/BL adoption journey;
3. Respond promptly to customer queries related to the perks of moving to electronic Bills of Lading platform.
4. Maintain service excellence
Preferred candidate profile: Strong understanding of shipping documentation and international trade practices.
Knowledge of Incoterms, Sea Waybill, Telex Release, and Express Release.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
2 to 5 years of experience in Shipping, Freight Forwarding, NVOCC, Logistics, or Documentation Operations.
Hands-on experience in Bill of Lading preparation and documentation processes