Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and solid relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
This Role
Provides Level 2 IT support and technical administration across Microsoft 365, Intune, Cisco Meraki, and managed services environments,



ensuring timely resolution of support requests, proactive system management, client satisfaction, operational efficiency, and adherence to service delivery standards.
What You Will Do
You'll manage assigned support tickets, escalations, and project tasks through a dispatcher-driven service model, providing timely issue resolution, remote support, root-cause analysis, accurate documentation, knowledge base contributions, and detailed time recording to support service delivery and client billing requirements.
You'll administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Conditional Access, MFA, SSPR, and Intune, while assisting with tenant migrations, environment buildouts, device management, application deployment, and automation using PowerShell and Microsoft Graph.
You'll configure, manage, and troubleshoot Cisco Meraki networking solutions, includi

📌 Senior IT Support Engineer (Hyderabad)
🏢 IQ-EQ
📍 Hyderabad