As an Expert with Business Support Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for driving and delivering End User CargoWise Trainings or Content Based CargoWise Trainings for Air and Ocean products. You will be responsible for supporting our Regional/Global Training in terms of addressing to all training, administrative tasks within the timelines and quality parameters in line with overall business objectives and needs, and DHL group guidelines.

IN THIS JOB YOU WILL:

Understand customer and key stakeholder’s interests and concerns. Advise station operators, external customers, and other key stakeholders on TMS (Transport Management System)
Act as a key contact with customers who have technical and administrative issues or clarifications with regards to TMS
Maintain, drive, supervise and implement robust standards, systems, and processes in terms of training delivery and administration support
Convince other subject matter experts in training to accept new concepts, practices, and approaches




Document solutions and decisions for Stakeholders to confirm.
Chase owners or actions, escalates when required, ability to push-back in a documented way
Manages changes in matrix organization
Report issues to Senior Stakeholders
Document informed decisions on Designs and Solutions, for Internal or external stakeholders
Collaborate / communicate with ITS, L&D;, Operations and Hiring Teams
May cooperate with and coordinate 3rd parties e.g. external service providers
Build solid, trusting cross-functional relationships with DPDHL Managers

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

Graduate (Bachelor’s degree from a recognized University in any discipline)
Minimum 3 years of experience in Air or Ocean products
Possess CargoWise Certified Operator, CargoWise Certified Professional and CargoWise Certified Specialist certifications for Air and Ocean products
Knowledge of adult learning principles, learning meth

📌 Expert - Business Support (Kurla)
🏢 DHL Global Forwarding
📍 Kurla