Customer Specialist II
Job Summary
Customer Specialist II (CS II) is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution. This role requires a proactive, customer-first professional who can effectively support both internal and external clients across multiple channels, ensuring issues are resolved accurately and within service level expectations.
The ideal candidate brings proven customer service experience, strong attention to detail, and a consultative, relationship-focused approach. The CS II must be comfortable multitasking, prioritizing workloads, and providing second-level product expertise, especially in cases beyond the scope of first-level support. This role plays a critical part in shaping a positive customer experience by demonstrating professionalism, transparency, and a commitment to continuous improvement.
Competencies
Effective communication and verbal skills
Flexibility & Adaptability




Team oriented and the ability to work collaboratively
Proactive in taking initiative
Ability to multi-task in a fast paced and energetic environment
Executes on the Extreme WOW with every customer interaction
Highly adaptable to process and system changes
Knowledge of HTML, CSS, JAVASCRIPT and use of technology
Job Expectations:
Answer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goals.
Manage incoming support tickets to ensure all customer inquiries are resolved effectively and efficiently. This includes validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support from the proper department.
Demonstrate excellent customer service skills with the ability to take ownership, research and resolv

📌 Customer Specialist II (Pune)
🏢 DealerOn
📍 Pune