Shopify/Gorgias Customer Support Representative (Remote, India)

Every online store lives or dies by how it treats the person on the other end of the chat. At TalentPop App , we're building our own customer support team — one that knows Shopify and Gorgias inside out and uses that knowledge to turn a simple question into a outstanding customer experience.

We're hiring a Shopify/Gorgias Customer Support Representative to join our fully remote, full-time team — someone who wants real hands-on experience with tools that matter, working with a growing global brand.

The basics:
Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates
Fully remote, permanent — based in India. Open also to candidates from the Philippines, South Africa, and Jamaica

What You'll Do
- Respond to customer inquiries through email, live chat, phone, and/or social media — promptly and professionally
- Assist customers with order questions, shipping updates, product information, and returns, using Shopify and Gorgias as your core tools
- Deliver consistent,



high-quality responses that reflect our service standards
- Identify what a customer actually needs and provide thoughtful, solutions-first support
- Escalate complex issues to the right internal team when needed

What We're Looking For
- Strong written and verbal English
- At least 1 year of remote or online customer service experience
- Hands-on familiarity with Shopify and Gorgias (or similar tools like Zendesk) — a strong advantage, and a skill we'll help you build further
- Sharp problem-solving skills and a customer-first mindset
- Reliable, detail-oriented, and comfortable managing multiple conversations at once
- Self-motivated and confident working independently in a remote setup

Technical Requirements
- A personally owned PC or laptop (borrowed equipment not accepted)
- Minimum 25 Mbps upload and download speed
- A dedicated, quiet workspace
- A backup internet connection (ISP backup re

📌 Shopify/ Gorgias Customer Support Representative (India)
🏢 TalentPop App
📍 India