River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves. Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
Lead and manage a team to achieve sales targets and improve customer satisfaction metrics
Develop and implement strategies for effective customer management and engagement within the assigned area
Analyze customer feedback and market trends to continuously refine service offerings and operational processes
Foster a culture of excellence within the team by providing training, support, and motivation
Achieve a minimum of 20% growth in customer satisfaction scores within the first year of employment
Successfully lead the team to exceed quarterly sales targets by at least 15%
Implement customer engagement initiatives that result in a 30% increase in repeat business
Establish a high-performing team recognized for its commitment to customer service excellence
Ideal Candidate
Proven customer management skills with a focus on enhancing customer experience
Solid team management abilities, demonstrating leadership and motivational skills
Exceptional customer focus and engagement capabilities, with a track record of creating lasting relationships
Excellent communication and interpersonal skills
📌 Area Service Manager Bhubaneswar
🏢 River
📍 Bhubaneswar
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