Role & responsibilities
Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring all tickets are closed within the defined Service Level Agreements (SLA).
Technical Support: Provide technical assistance to the field team for any product or service-related issues.
Testing &
Validation: Perform User Acceptance Testing (UAT) and Site Acceptance Testing (SAT) as required.
SLA Management: Monitor and take proactive actions to ensure SLA compliance.
Dispute Resolution: Handle disputes raised through Payment Gateway (PG) service providers related to recharge services.
Resource Coordination: Align Network Service Provider (NSP) and Communication Service Provider (CSP) resources when necessary.
Utility Grievance Handling: Address consumer grievances through service request management.
Change Management: Implement and oversee production solution changes via the Change Management Process.
Incident Management: Manage and resolve incidents within the Network Operations setting.

Preferred candidate profile
Basic Knowledge of Smart Metering Systems &
Infrastructure (AMISP)



Understanding of systems that measure, collect, and analyze energy usage, and communicate with metering devices such as electricity meters, gas meters, heat meters, and water meters.
Event &
Alert Management: Ability to monitor, interpret, and respond to system alerts and events effectively.
Utility Billing Systems: Familiarity with the processes and systems used for utility billing.
Ticketing Systems &
SLA Management: Experience with managing customer complaints and ensuring timely resolution within agreed SLAs.
UAT/SAT Testing: Experience in conducting User Acceptance Testing and Site Acceptance Testing to validate system functionalities.
Technical Support Skills: Solid problem-solving abilities to provide effective technical support to field teams.
Shift Work: Willingness and ability to work in rotational shifts covering 24x7x365 operations.
Communication &
Coordination: Excellent communication skills with the ability to coordinate among various teams and stakeholders.

📌 Associate Team Member Nomc Patna
🏢 Secure Meters
📍 Patna