You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.
Key Responsibilities
Client Solutioning & Stakeholder Management
Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
Collaborate with cross-functional teams to manage projects and deliver client commitments.
Proactively communicate risks, delays, and solutions to stakeholders.
Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).
Process Excellence & Automation
Define, document, and monitor processes, ensuring compliance and continuous improvement.
Identify automation prospects and implement efficiency enhancements.
Partner with statistical and market data teams to improve data quality and standardization.
Prepare and track KPIs for on-time delivery and data accuracy.
Support deployment of current initiatives and ensure effective implementation.
Team Leadership
Lead and develop a team of analysts/specialists, fostering engagement and performance.
Allocate resources effectively, monitor KPIs, and act as an escalation point.
Coach team members, identify talent, and manage performance improvement plans.
Qualifications
Bachelor’s/Master’s degree.
Minimum 6 years of experience in operations with proven leadership skills.
Robust communication and stakeholder management skills.
Analytical mindset with problem-solving ability.
Exposure to process improvement methodologies and project management.
Technical familiarity with tools like Power BI and automation platforms.
Fluency in English; additional languages are a plus.
Competencies
Leadership and People Management
Stakeholder Engagement
Process Optimization and Automation
Analytical Thinking and Problem Solving
Project Management and Delivery
Communication and Collaboration