Role Summary To handle customer queries related to statutory compliance (GST and taxation), provide accurate solutions, and support customers inmaintaining compliance through software usage.

Key Responsibilities:
Interact with customers (Accountants, CAs, Business Owners) to understand compliance-related queries
Provide support through calls, email, WhatsApp, and remote access
Resolve GST and compliance-related issues (returns, tax calculation, errors)
Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation
Log accurate ticket details, updates, and call outcomes in CRM
Guide customers on compliance features and statutory processes within the software
Maintain transparent, professional, and empathetic communication with customers
Provide timely updates and ensure proper resolution

Skills Required:





Basic Accounting Knowledge
Understanding of GST / Taxation concepts (preferred)
Problem-Solving AbilityGood Communication Skills
Learning Attitude Inclination towards Accounting, Taxation, and Compliance

Eligibility Criteria:
Fresher Commerce background preferred
Basic knowledge of accounting conceptsCareer Growth Opportunities:Solid foundation in GST and statutory complianceExposure to real-time business and taxation scenarios
Opportunity to build career in accounting and compliance domain

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Back Office Executive Andheri East
🏢 Antraweb Technologies
📍 Andheri East