We are looking for a Backend Service Coordinator with 2+ years of experience in the electronics / home appliances industry.

The candidate will be responsible for coordinating service requests, following up with service centres and technicians, updating service status, and ensuring timely closure of customer complaints.

Key Responsibilities
Handle and coordinate customer service requests and complaints
Assign and follow up on service jobs with technicians / service centres
Coordinate with service centres for installation, repair and replacement cases
Track pending service calls and ensure timely closure
Maintain and update service records in the system
Follow up for spare parts and service requirements
Coordinate with internal teams for service-related issues
Update customers regarding service status when required




Prepare basic daily and weekly service reports
Ensure proper documentation of completed and pending cases

Candidate Requirements
Minimum 2 years of experience in service coordination / backend operations
Experience in the electronics or home appliances industry is preferred
Positive knowledge of MS Excel and basic computer operations
Valuable communication and coordination skills
Comfortable handling multiple service cases and follow-ups
Positive attention to detail and record keeping
Ability to work independently and manage pending cases

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Backend Service Co Ordinator Electronics Experienced 2+ Years Noida
🏢 InnoQ India
📍 Noida