Senior Manager – Services & Maintenance

Location: Bangalore

Reporting To: General Manager – Service Operations

Experience: 8–12 Years

Qualification: B.E. / B.Tech

Role Summary

Lead end-to-end service operations for commercial coffee vending machines, ensuring high equipment uptime, customer satisfaction, operational excellence, cost optimization, and leadership of regional field service teams.

Key Responsibilities
Lead after-sales service operations including installation, commissioning, preventive and breakdown maintenance.
Manage Branch Service Managers, Supervisors, and Field Service Engineers.
Drive SLA compliance, machine uptime, first-time fix rate, and customer satisfaction.
Oversee refurbishment, machine pull-out, dispatch, asset lifecycle, and inventory control.




Manage service documentation, warranty claims, invoicing, and audit compliance.
Coordinate with Sales, Supply Chain, Procurement, Finance, Warehouse, and Logistics teams.
Monitor service budgets, KPIs, MIS dashboards, and continuous process improvements.
Handle key customer escalations and strengthen long-term client relationships.

Key Performance Indicators Machine Uptime
SLA Compliance • First-Time Fix Rate • Preventive Maintenance Compliance • Turnaround Time • Customer Satisfaction • Asset Utilization • Cost Optimization • Team Productivity

📌 Breakdown Maintenance Bengaluru (India)
🏢 Café Coffee Day
📍 India