Responsibilities:
Handle customer calls in Hindi.
Understand customers’ questions and provide suitable solutions.
Explain banking/financial products or services clearly.
Make outbound calls when required.
Maintain customer information and call records.
Meet daily/weekly calling and performance targets.
Escalate difficult customer issues to the senior team.
Requirements:
10th/12th pass or graduate, depending on the opening.
Positive Hindi communication skills.
Basic computer knowledge.
Freshers can apply for some positions.
Comfortable working in a target-based environment.