Key Responsibilities
Call Monitoring: Listen to live or recorded phone calls, chats, and emails.
Performance Scoring: Grade agents on tone, empathy, problem-solving, and script use.
Feedback & Coaching: Share audit results and provide constructive tips to agents.
Compliance Checks: Ensure adherence to company policies and legal guidelines.
Reporting: Prepare daily, weekly, and monthly performance dashboards and reports.
Calibration Sessions: Join alignment meetings with managers and trainers to keep scoring fair and consistent
Pay: ₹20,000.00 - ₹42,496.58 per month
Work Location: In person
📌 Call Quality Analyst Navi Mumbai
🏢 White Dwarf Media
📍 Navi Mumbai
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