Key Responsibilities
Own centre performance by driving admissions, revenue, and learner success while

managing day-to-day operations.
Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to

consistently achieve targets.
Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and

take proactive steps to improve outcomes.
Design and implement local growth strategies in collaboration with the Marketing team to

increase footfall and brand visibility.
Ensure a seamless student journey from enquiry to graduation, with high satisfaction,

retention, and referral rates.
Streamline processes within the centre to maximize efficiency, compliance, and adherence

to upGrads brand standards.
Act as the bridge between learners, instructors,



franchise partners, and central teams,

ensuring alignment and delivery excellence.

Skills & Experience
Graduate/Postgraduate with 46 years of proven experience in sales management,

preferably in education or related industries.
Solid leadership and people management skills, with the ability to motivate teams to

consistently achieve and exceed targets.
Demonstrated track record of delivering revenue growth and managing operations.
Excellent communication, interpersonal, and problem-solving skills.
Entrepreneurial mindset with robust ownership of outcomes.

📌 Centre Operations Manager Edtech Bhopal
🏢 Kezan consulting
📍 Bhopal