Location: Bangalore , India (Travel across assigned cluster)
Function: Operations
Reporting To: Domestic P&L; & Operations Head
Span of Control: ~10 Dialysis Centers
About the Role
Responsible for the end-to-end operational, financial and quality performance of approximately 10 dialysis centers, with full accountability for cluster P&L;, operational excellence and stakeholder management.
Key Responsibilities
P&L; Ownership
Own cluster P&L; and deliver revenue, EBITDA and profitability targets.
Drive occupancy, machine utilization and sessions per machine.
Control manpower, consumables and operating costs.
Review financial performance and execute turnaround plans.
Support budgeting, forecasting and business reviews.
Improve billing, collections, inventory and working capital.
Operations
Lead day-to-day operations across all centers.
Ensure compliance with SOPs and operational standards.
Drive productivity and continuous improvement.
Support current center commissioning and stabilization.
Quality & Governance
Ensure compliance with clinical protocols and infection control.
Support audits, accreditation and CAPA.
Partner with Medical Affairs on quality improvement.
People Leadership
Coach Center Managers and operational teams.
Drive performance management, manpower planning and retention.
Stakeholder Management
Manage hospital relationships.
Coordinate with Finance, HR, Procurement, Projects and Business Development.
KPIs
Revenue vs Budget
EBITDA vs Budget
Cluster Profitability
Occupancy
Sessions per Machine
Machine Utilization
Consumable Cost per Session
Patient Satisfaction
Audit Compliance
Collection Efficiency
Employee Retention
Qualifications
Bachelor's degree in Healthcare, Hospital Administration, Nursing, Life Sciences or
Allied Health. Dialysis Technician
MBA or MHA preferred.
Experience
5–7 years in healthcare operations.
Minimum 3 years managing multiple dialysis centers or equivalent.
Dialysis operations experience strongly preferred.