Title: C 1 Analyst-IT Cloud COE

Location: Bangalore/ Chennai

Exp: 5 Years

: Key Responsibilities
Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
Monitor system health, data quality, and platform usage using reports and dashboards.
Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP.
Provide L2 user support and troubleshoot configuration, access, and automation-related issues.
Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks.
Support initiatives to improve security scores and maturity levels through Salesforce best practices.
Assist with performance tuning and maintain system reliability and uptime.
Assist in developing and maintaining Salesforce security and governance policies, standards, and procedures.
Support release management activities, including testing and deployment validation.




Collaborate with cross-functional teams and contribute to continuous improvement initiatives.
Maintain a centralized knowledge base documenting Salesforce usage across business processes.
Update governance standards, support processes, and SOPs to ensure consistent operations.

Required Skills & Qualifications
Minimum 3 years of experience in Salesforce Administration.
Solid knowledge of Salesforce objects, fields, validation rules, flows, reports, and dashboards.
Positive understanding of the Salesforce security model.
Basic knowledge of integration concepts, including REST and SOAP APIs.
Robust analytical and problem-solving skills.
Experience with DevOps tools such as Azure DevOps and Git is a plus.

Preferred Qualifications
Salesforce Certified Administrator certification is mandatory.
Exposure to multi-org Salesforce environments.
Basic knowledge of MuleSoft or other integration platforms.

📌 C 1 Analyst It Cloud Coe Bengaluru
🏢 NR Consulting
📍 Bengaluru