Greetings from SwaaS!

Role: Configuration Management Consultant

Experience: 6+ years

Location: Guindy, Chennai

Key Responsibilities:
Lead and support the governance, operation, and continual improvement of Configuration Management and ServiceNow CMDB across the enterprise.
Drive CMDB data quality, remediation, CI lifecycle management, ownership, relationships, and governance to improve the accuracy and reliability of configuration information.
Support ServiceNow CMDB Health and CSDM adoption, including service modelling, CI relationships, identification, reconciliation, and authoritative data-source governance.
Collaborate with Service Owners, Application Owners, CI Owners, IT Operations, Infrastructure, Enterprise Architecture, Asset Management, Cybersecurity, and project teams to resolve configuration and data-quality issues.




Translate business and process requirements into actionable ownership models, remediation plans, governance processes, and service-modelling activities through workshops and stakeholder discussions.
Enable effective impact analysis, change risk assessment, incident/problem management, service visibility, audit evidence, and operational decision-making through reliable configuration data.
Analyze CMDB and governance reports to identify data-quality trends, risks, gaps, and improvement prospects, and coordinate remediation activities across global, multi-region teams.
Prepare and maintain governance reports, process documentation, audit/compliance evidence, and management updates, leveraging solid stakeholder management, facilitation, and communication skills.

📌 Configuration Management Consultant Chennai
🏢 SwaaS Systems
📍 Chennai