Toll-Free Call System Monitoring and Support
Monitor and manage the toll-free call system to ensure accurate call routing and proper documentation.
Ensure timely response to customer inquiries while maintaining high service standards.
Handle customer queries, resolve issues efficiently, and follow up until closure.
Generate periodic call reports and coordinate with concerned departments for prompt resolution.
Maintain and regularly update the customer care call tracker.
Field Staff Travel & Ticket Booking
Book travel tickets and hotel accommodations for field staff for outstation assignments as per request.
Arrange travel bookings for the VP, ensuring timely and productive coordination.
Maintain proper records of all ticket bookings, including travel details, dates,



and cost tracking for accountability and reporting purposes.
Field Staff Joining Kit Management
Maintain and update the joining kit tracker.
Confirm receipt of kits with field staff and resolve delivery issues.
Sample Coordination
Coordinate and dispatch sample requests from field staff.
Maintain a tracker for sample requests and share dispatch details.
Follow up on pending samples until completion.
Sales Support
Prepare and submit the instrument sales report to the VP-Sales & Marketing on timely basis.
Monitor and follow up on the recent joiners’ CVL list to ensure timely completion.

📌 Customer Care Executive Chennai
🏢 Athenese Dx Private
📍 Chennai