Key Responsibilities
Handle customer interactions through calls, WhatsApp, and email.
Resolve queries related to orders, deliveries, returns, refunds, payments, and product usage.
Coordinate with logistics and warehouse teams for order dispatch and delivery updates.
Manage RTO, replacement, and refund follow-ups.
Maintain customer interaction records in CRM or ticketing systems.
Escalate unresolved concerns and ensure timely resolution.
Guide customers on product usage and skincare-related queries.
Deliver a positive customer experience and maintain high satisfaction levels.

Eligibility
Graduate or Diploma in any discipline.
1–3 years of experience in Customer Support, Customer Service, or Customer Success.




Solid verbal and written communication skills in Hindi and English.
Familiarity with CRM tools, Excel, WhatsApp Business, and email handling.
Positive problem-solving skills and a customer-focused approach.
Willingness to work adaptable shifts, including evenings or weekends when required.

Preferred
Experience in eCommerce, D2C, Retail, Beauty, or Skincare industry.
Knowledge of additional regional languages will be an advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive Bodakdev (India)
🏢 Get Naukri
📍 India