Key Responsibilities
Make outbound calls to customers and potential customers.
Follow up on leads generated through website, social media, advertisements, and other channels.
Explain Namhya products, offers, and advantages to customers.
Follow up with customers regarding pending orders, COD confirmation, delivery, and related queries.
Handle customer concerns professionally and provide appropriate solutions.
Generate repeat orders through customer follow-ups.
Maintain proper records of calls, customer responses, leads, and follow-ups.
Achieve daily and monthly calling and conversion targets.
Coordinate with the sales, customer care, and dispatch teams for customer-related issues.
Follow up with customers for feedback and improve customer experience.
Ensure all customer interactions are qualified and aligned with company guidelines.