Role & responsibilities
Identify and engage inactive customers through structured follow-ups and reactivation campaigns.
Drive repeat purchases and increase revenue from existing customers.
Build and maintain solid relationships with customers to improve retention and loyalty.
Understand customer requirements and recommend suitable products through effective product counselling.
Drive cross-selling and upselling opportunities to increase customer value.
Conduct regular follow-ups with customers and ensure timely closure of sales opportunities.
Manage customer interactions, follow-up activities, and sales data through the CRM system.
Track customer purchase behaviour and identify opportunities for repeat business.
Work towards improving customer retention,
repeat purchase frequency, and customer lifetime value.
Achieve assigned revenue, conversion, and customer reactivation targets.
Maintain high follow-up discipline and ensure no potential sales prospect is missed.
Coordinate with the Customer Growth team to support customer engagement and retention initiatives.
Prepare and share regular reports on customer reactivation, conversions, repeat revenue, and follow-up status.
Preferred candidate profile Experience in the Healthcare, Wellness, FMCG, or similar customer-focused industry will be preferred.