Roles & Responsibilities:
Handle customer queries related to courier and logistics services.
Track shipments and provide status updates to customers.
Resolve delivery delays, missing shipments, and other customer issues.
Coordinate with delivery, operations, and hub teams.
Handle customer complaints and provide timely solutions.
Maintain customer and shipment-related records.
Follow up on pending deliveries and undelivered shipments.
Provide support through phone, email, and WhatsApp.
Ensure valuable customer satisfaction and service quality.
Experience: 1–3 years in Courier / Logistics / Customer Support preferred. Pay: ₹15,000.00 - ₹30,000.00 per month
Advantages
Life insurance
Provident Fund
Experience:
Customer Handling : 2 years (Preferred)
Language:
English (Preferred)
Malayalam (Preferred)
Work Location: In person
📌 Customer Service Support Kochi
🏢 Jobbycart technologies private
📍 Kochi
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