handle day to day meta (Facebook & Instagram) enquiries and leads. Respond to customer enquiries and leads, generated through social media.
coordinate with the sales team for lead follow ups track & maintain lead related data & reports.
customer calling & tele calling
call customers lead generated through meta and other marketing channel follow up with prospective customers maintain proper records of customer calls & follow ups.
customer complaint handling
handle customer complaints & queries professionally coordinate with sales, delivery and service team for issue resolution. ensure timely follow up & customer satisfaction.