We are looking for a Customer Success Specialist to build robust customer relationships, support onboarding and product adoption, resolve issues, and ensure customers achieve their goals.
KEY RESPONSIBILITIES
Manage customer relationships and provide ongoing support.
Assist with onboarding, product adoption, and engagement.
Address customer queries and resolve issues promptly.
Monitor customer satisfaction, retention, and account health.
Gather customer feedback and collaborate with internal teams.
Identify prospects for upselling and renewals.
Maintain accurate customer records in CRM systems.
REQIIREMENTS
0–3 years of experience in Customer Success, Customer Service, or Account Management.
Excellent communication and interpersonal skills.
Robust problem-solving and organizational abilities.
Customer-focused and proactive approach.
Experience with CRM or customer-support tools is preferred.
Candidates from Kerala Tamil nadu preferred looking for part timers and full timers
📌 Customer Success Specialist Thiruvananthapuram (India)
🏢 Hyve
📍 India
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