Manage customer data, inquiries, complaints, and service requests.
Follow up with customers regarding orders, deliveries, returns, exchanges, and feedback.
Maintain accurate customer records and purchase history in the CRM system.
Manage customer retention, repeat purchases, and reactivation campaigns.
Coordinate with sales, e-commerce, warehouse, and logistics teams to resolve customer issues.
Track customer feedback, complaints, and satisfaction levels.
Prepare regular reports on customer queries, complaints, repeat orders, and retention.