Key Responsibilities
Handle customer complaints and queries .
Manage customer interactions through inbound/outbound calls and emails.
Understand customer concerns and provide accurate information regarding warranty coverage, claims, processes, and resolutions.
Register and maintain customer complaints and warranty cases in the CRM/system.
Coordinate with dealers, service centers, warranty teams, technical teams, and other internal departments for issue resolution.
Follow up regularly on open complaints and warranty cases until closure.
Provide customers with timely updates on the status of their complaints and warranty requests.
Handle escalated and difficult customer situations professionally.
Ensure complaints are resolved within defined TAT/SLA.
Maintain proper documentation of customer interactions and case history.
Identify recurring customer issues and highlight them to the concerned department.




Ensure a high level of customer satisfaction and maintain qualified communication at all times.

Required Skills & Competencies
Excellent English and Hindi communication skills, both verbal and written.
Proficient in handling voice and email processes.
Robust customer-handling and complaint-resolution skills.
Good understanding of customer service and after-sales processes.
Strong follow-up and coordination abilities.
Ability to handle irate customers calmly and professionally.
Good problem-solving and decision-making skills.
Basic knowledge of MS Office, CRM, and email communication.
Ability to manage multiple complaints/cases simultaneously.
Positive attention to detail and documentation skills.

📌 Customer Support Executive Gurugram
🏢 Cars24
📍 Gurugram